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Tenacious Toys specializes in art toys in vinyl & resin, as well as imported action figures and one of a kind custom toys. Everything Tenacious sells is limited edition. Tenacious has serviced collectors in dozens of countries around the world with bulletproof packaging and reliable service since 2004.
To return your product, you should mail your product to the address designated by Benny when discussing the return via email. If you are returning due to damage incurred during shipping, we will work with you to determine the best/cheapest way to get the item back to us, of we need it back. If you are returning for ANY other reason other than damage, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 3 days. If 3 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items: • Gift cards • Sale and Clearance items To complete your return, please email firstname.lastname@example.org with any relevant info (such as your order number, date of purchase and images of the damaged item). We will give you a return address to send back to. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable): • Any item not in its original condition, is damaged or missing parts for reasons not due to our error • Any return that is initiated more than 3 days after delivery